Matt LaGoy

Fairport, NY 14450
(585) 678-1064
matt@lagoy.net

Skills

Experience

Proofpoint
  • Supported several Fortune 500 companies running sendmail on appliances (Dells running RedHat) and software installations on various platforms.
  • Customer interface was via phone, email and a web-based ticketing system.
  • Primarily focused on spam and virus detection, message encryption and regulatory compliance.
  • Troubleshot various issues: mail flow, networks, MySQL, hardware, etc.
  • Advised customers on network topology, DNS configuration, disaster recovery, LDAP management, SSL certificates and fine tuning sendmail and RedHat.
  • Identified software (PERL) bugs and addressed them with engineering.
Support Engineer
2008-2012
Rochester, NY

EDS
  • Monitored all servers and routers on the Xerox account.
  • Provided first-response troubleshooting on Solaris and Windows 2003 machines.
  • Maintained contact with customers and vendors.
Systems Administrator Associate
2006-2008
Webster, NY

EDS
  • Provided first-tier support for about 50,000 US and Canadian Xerox employees for a range of applications.
  • Supported MS Office (particularly Outlook), network printing, VPN connections, and general TCP/IP connectivity for users in the office and working remotely.
  • Administrated accounts on the Xerox Mainframe.
Helpdesk Agent
2006
Webster, NY

CyberSense
  • Responsible for administration of FreeBSD and Windows 2003 servers. Kept applications and operating systems updated. Replaced tape backup with a secure rsync solution. Secured IMAP, POP, and SMTP with SSL.
  • Security manager for internal and external network. Secured ports with Netscreen and established VPN for remote employees on various platforms. Migrated network to a wireless ISP. Audited the network's security on a monthly basis.
  • Responsible for the LAN and IT support for employees. Managed applications on Windows 2000, XP, 2003, and Macintosh OSX desktops and laptops. Provided employees with software and security updates on a monthly basis. Kept employee machines backed up. Ordered and installed software for employees. Set up and maintained office printers. Provided 24-hour desktop support for employees and choice customers. Eliminated over 90% of spam on employee email.
  • Proofread content for customer websites and for company copy. Reviewed and troubleshot code: HTML, PERL, PHP, bash, and ASP. Coordinated the integration of third party code.
  • Provided customers with hosting solutions. Managed website and email migrations. Served as Domain Master for company and customer domains. Gained control of domains from registrars on behalf of customers. Set up customer email addresses and provided customer technical support for email problems.
  • Managed accounts payable and receivable. Handled employee expense reports and reimbursement. Established credit card service for customer payment.
  • Conducted research projects for office equipment, network and server hardware, and third-party software solutions for all new purchases and partnerships.
Systems Administrator
2003-2004
Oakland, CA

VitalLink
  • Created an in-house ISP, partnering with Rhythms and Covad. Purchased and configured Redback DSL aggregation routers. Trained and managed a provisioning team to administrate the routers. Managed all IP assignments.
  • With a small team, built and managed a datacenter with over 40 servers-- Windows NT, Windows 2000, FreeBSD and Redhat. Created a network and server monitoring system with Big Brother, SiteScope, Whatsup Gold. Created a web interface and paging system to remain proactive with server and network problems.
  • Served as top level customer support for various products and services. Built and configured Windows servers for customers. Trained employees to troubleshoot systems and networks.
Network Engineer
2000-2002
San Francisco, CA

Pacific Bell Internet
  • Configured and administered DSL accounts.
  • Assisted technicians with DSL installations.
  • Audited router configurations.
DSL Engineer
1999-2000
San Francisco, CA

FirstWorld Communications
  • Trained employees to use UNIX, configure routers, administer DSL accounts.
  • Managed a small team to maintain records for IP space.
  • Coordinated customer DSL upgrades.
IP Manager
1999
San Francisco, CA

Verio
  • Coordinated customer DSL installations.
  • Assisted customers with router and PC configuration.
  • Reorganized the IP allocation system.
  • Provided order status for customers and sales reps.
DSL Provisioner
1999
Walnut Creek, CA

United States Marine Corps
  • Provided tactical intelligence for naval aircrew in the Persian Gulf.
  • Participated in various military exercises in Japan, Korea, Australia, and the US.
  • Organized and accounted for classified publications and data.
  • Maintained UNIX systems in the field, around the globe, and aboard the USS Nimitz.
  • Held a top secret security clearance.
Intelligence Specialist
1993-1998
Worldwide