Matt LaGoy

Fairport, NY 14450
(585) 233-8412
matt@lagoy.net

Skills

Experience

EDS
  • Monitored all servers and routers on the Xerox account.
  • Provided first-response troubleshooting on Solaris and Windows 2003 machines.
  • Escalated issues as needed to Network Engineers and DBAs.
Systems Administrator Associate
2006-2008
Webster, NY

EDS
  • Provided first-tier support for about 50,000 US and Canadian Xerox employees for a range of applications.
  • Supported MS Office (particularly Outlook), network printing, VPN connections, and general TCP/IP connectivity for users in the office and working remotely.
  • Administrated accounts on the Xerox Mainframe.
Helpdesk Agent
2006
Webster, NY

CyberSense
  • Responsible for all administration of FreeBSD and Windows 2003 servers in California and Washington Kept all applications and operating systems up to date. Replaced tape backup with an rsync solution. Secured IMAP, POP, and SMTP with SSL. Replaced existing FTP solution with SCP.
  • Security manager for internal and external network. Secured ports with Netscreen and established VPN for remote employees on various platforms. Migrated network to a wireless ISP, improving speed and reliability. Audited the network's security on a monthly basis.
  • Responsible for the LAN and all employee IT needs. Kept track of all installed applications on all Windows 2000, Windows XP, and Macintosh OSX desktops and laptops. Provided employees with software and security updates on a monthly basis. Kept all employee machines backed up. Ordered and installed new software for employees. Set up and maintained all office printers. Provided 24-hour desktop support for all employees and choice customers. Eliminated over 90% of spam on employee email.
  • Proofread content for all customer websites and for all company copy. Reviewed and troubleshot all code produced by the company: HTML, PERL, PHP, bash, and ASP. Coordinated the integration of third party code when needed.
  • Provided all customers with hosting solutions. Managed all website and email migrations. Served as Domain Master for all company and customer domains. Gained control of domains from registrars on behalf of customers. Set up customer email addresses and provided customer technical support for any email problems.
  • Managed company finances and all functions of accounts payable and receivable. Handled employee expense reports and reimbursement. Established credit card service for customer payment.
  • Conducted research projects for office equipment, network and server hardware, and third-party software solutions for all new purchases and partnerships.
Systems Administrator
2003-2004
Oakland, CA

VitalLink
  • Created an in-house ISP, partnering with Rhythms and Covad Communications. Purchased and configured Redback DSL aggregation routers. Trained and managed a provisioning team to administrate the routers. Managed all IP assignments.
  • With a small team, built and managed a datacenter with over 40 servers-- Windows NT, Windows 2000, FreeBSD and Redhat. Created a network and server monitoring system with Big Brother, SiteScope, Whatsup Gold. Created a web interface and elaborate paging system to stay on top of network problems. Helped establish a second datacenter to support East Coast customers.
  • Served as top-level customer support as company offered new products and changed direction. Built and configured Windows servers to be deployed to customers. Trained employees to troubleshoot systems and networks.
Network Engineer
2000-2002
San Francisco, CA

Pacific Bell Internet
  • Configured and administered DSL accounts.
  • Assisted technicians with DSL installations.
  • Audited aggregation router (Redback) configurations.
DSL Engineer
1999-2000
San Francisco, CA

FirstWorld Communications
  • Trained employees to use UNIX, configure routers, administer DSL accounts.
  • Managed a small team to maintain records for IP space.
  • Coordinated all customer DSL upgrades.
IP Manager
1999
San Francisco, CA

Verio
  • Coordinated customer DSL installations.
  • Assisted customers with router and PC configuration.
  • Reorganized the IP allocation system.
  • Provided order status for customers and sales reps.
DSL Provisioner
1999
Walnut Creek, CA

United States Marine Corps
  • Provided tactical intelligence for naval aircrew in the Persian Gulf.
  • Participated in various military exercises in Japan, Korea, Australia, and the US.
  • Organized and accounted for classified publications and data.
  • Maintained UNIX systems in the field, around the globe, and aboard the USS Nimitz.
  • Held a top secret security clearance.
Intelligence Specialist
1993-1998
Worldwide